COVID-19 Business Support and Information

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Consultation has concluded

City of Mount Gambier continues to review its response to COVID-19 in an effort to protect the community and contain the spread of the virus.

The outbreak of COVID-19 (coronavirus) is causing economic disruption in many sectors including tourism and hospitality, education, property, resources, and international supply chains.

This page has been developed to assist businesses keep up to date and access the a variety of resources available to assist them and their business as we move through the stages of recovery.

City of Mount Gambier continues to review its response to COVID-19 in an effort to protect the community and contain the spread of the virus.

The outbreak of COVID-19 (coronavirus) is causing economic disruption in many sectors including tourism and hospitality, education, property, resources, and international supply chains.

This page has been developed to assist businesses keep up to date and access the a variety of resources available to assist them and their business as we move through the stages of recovery.

Consultation has concluded
  • COVID SAfe Check-in

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    All defined public activities and general retail industry premises must have a completed COVID Safe Plan and have an approved contact tracing system enabled.

    All people entering the place must upload their relevant contact details to the approved contact tracing system. This upload is automatic when you use the COVID SAfe Check-In to scan the QR code.

    Businesses, venues or events with a COVID Safe Plan will have received a unique QR code. This should be printed and displayed in a prominent location at all entrances of the business.

    For more information, visit the COVID Safe Checkin page.

  • COVID Clean Infection Control Training

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    Accredited training to help your business be COVID clean.

    COVID clean training is nationally recognised training in infection prevention and control, designed for the retail, tourism, transport and logistics, hospitality, cleaning, security services and health (aged care and disability services) sectors.

    The accredited training covers:

    • Hand hygiene practices
    • Effective surface cleaning
    • Use of personal protective equipment
    • Disposal of contaminated waste
    • Hazard identification, control and reporting
    • Appropriate protocols and responses in the event of an incident
    • Knowledge of the basis of infection and transmission

    Upon completion of the training, participants will receive a Statement of Attainment.

    For more information visit the SA Business Hub COVID Clean Training page.


  • COVID Marshals

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    As of the 21 August 2020 a COVID Marshal must supervise prescribed operations.

    COVID Marshals are people who are assigned to apply COVID Directions and restrictions in identified businesses and operations.

    A COVID Marshal is required for the following:

    • The onsite purchase and consumption of food or beverages (indoors or outdoors)
    • Religious or faith-based ceremonies (other than wedding ceremonies or funeral services)
    • Supermarkets and hardware stores
    • Gatherings of more than 50 people at residential premises
    • Distribution centres (including associated transport operations)
    • Gymnasiums and fitness centres
    • Swimming pools used by the public
    • Sporting clubs
    • Any activity where a COVID Management Plan is required
    • Public assemblies
    • Any operation which may be defined by the state coordinator.

    For more information and to access COVID Marshal Training visit the COVID-19 SA COVID Marshals page.

  • COVID-Clean infection control training

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    The Government of South Australia is working with industry associations to finalise a training program for frontline workers that will help businesses adopt healthy hygiene practices as COVID-19 restrictions ease.

    To be delivered by local registered training providers, participants will learn a range of skills, including hand hygiene practices, effective surface cleaning, use of personal protective equipment (PPE) and disposal of contaminated waste.

    The aim of this COVID-Clean Toolkit is to ensure South Australians can confidently return to supporting our local shops and eateries when health advice permits. Employers and training providers can register their interest below. Employees should contact their employers in the first instance.

    For further information or to register visit business.sa.gov.au/news-events/COVID-clean-training-rollout-gathers-pace.

    COVID-19 Infection Control Training

    The Commonwealth Department of Health offers a 30-minute COVID infection control online training module.

    This training is intended to be done by health and allied health professionals, however, is open to anyone to register for and undertake. Learning outcomes obtained from the training are:

    1. Understanding of the basics about the COVID-19 virus, including how it is spread
    2. How to protect yourself and others
    3. Knowing what to do if you develop symptoms
    4. Knowing what to do if the person you are caring for develops symptoms
    5. The ability to tell the difference between facts and myths about COVID-19.

    Find out more or register at www.health.gov.au/resources/apps-and-tools/covid-19-infection-control-training

  • Commercial Council Rates Rebate

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    Council acknowledges the economic hardship and suffering that our business community has had to endure as a result of the sudden lockdown of businesses is enormous.

    As a response, Council will refund or waiver equivalent to one quarter of rates and NRM Levy for the financial year 2019/2020 for ratepayers with a Land use category of Commercial (as stated on rate notice), on application subject to meeting ONE of the following criteria:

    • Being a business specified in Emergency Management (Non-Essential Business and Other Activities No 4) (COVID-19) Direction 2020; or
    • Being in receipt of Federal Government JobKeeper payments; or
    • Being able to demonstrate a 30% or greater loss of trade for one month or more as a result of COVID-19.

    Confidential applications and all additional information must be submitted by 5pm Tuesday 30 June 2020 to be considered. Download the Commercial Rate Relief Application Form.

  • COVID Safe Plan

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    Step 3

    If you have already completed a COVID Safe Plan at Step 2 or Step 2 Plus, you will automatically receive an updated plan before Monday 29 June. Your updated plan will apply the revised venue density (based on the room sizes supplied in your original plan), and any revised obligations or recommendations.

    You only need to complete a new Step 3 COVID Safe Plan if:

    • you are re-opening for the first time
    • you intend to open additional spaces to patrons or extend the floor space of existing rooms
    • you are adding new activities to your plan, such as gaming.

    Examples might include:

    • pubs or clubs that will now be re-opening their gaming rooms
    • wellness centres that will now be re-opening their sauna, spa or bathing facilities.

    What is a COVID-Safe Plan?

    • A COVID-Safe Plan is a list of measures designed to keep staff and patrons safe and minimise the risk of spreading COVID-19.
    • The requirement for businesses or organisation ubdertaking the definedactivities to have a Plan comes into operation from 1 June 2020.

    Who must complete a COVID-Safe Plan?

    A person must not conduct, or be involved in the conduct of, a defined public activity unless they have completed a COVID Safe Plan. A defined public activity means any of the following:

    • onsite purchase and consumption of food or beverages (whether occurring in an indoor or outdoor area);
    • sport (including sports training), fitness or recreation activities;
    • indoor public meetings;
    • ceremonies;
    • provision of personal care services;
    • provision of public entertainment;
    • auctions and inspections of premises for the purpose of sale or rental of any property;
    • driver instruction.

    Other businesses may voluntarily choose to complete a Plan.

    What is a COVID Management Plan?

    A COVID Management Plan, approved by SA Health, will be required for:

    • Any activity of more than 1,000 people
    • Venues wishing to offer both dancing and consumption of alcohol

    You can operate with only a COVID Safe Plan provided you do not meet either of these criteria. For example, limit patrons to under 1000, or do not facilitate dancing.

    When you are completing a COVID Safe Plan, you will be provided with the option to indicate that you would like to be contacted about the process for preparing a COVID Management Plan in future.

    How do I complete a COVID-Safe Plan?

    • Complete your Plan online at sa.gov.au/covid-19
    • While there are some universal requirements, your Plan will be specific to your business/premises and industry.
    • Refer to official COVID-19 information sources for the latest directions and advice (see www.covid-19.sa.gov.au and www.safeworkaustralia.gov.au).
    • Refer to guidance from your industry peak body if relevant.
    • Calculate the size of your venue or measure the room dimensions and use the online tool to calculate square metres.
    • Be prepared to spend some time completing your Plan, but you can leave and come back to the page at a later time if you need to source information or for any other reason.
    • Once complete, the form will be e-mailed to you.

    For further information and to complete your COVID-Safe plan visit https://www.covid-19.sa.gov.au/recovery/create-a-covid-safe-plan.