COVID-19 Our City. Our Response

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City of Mount Gambier continues to review its response to COVID-19 in an effort to protect the community and contain the spread of the virus.

As the impact of COVID-19 reverberates across the globe, the need to invest heavily in the social and economic well-being of our community is of utmost importance. In response, the City of Mount Gambier has developed a multi-pronged plan that will focus on our people, our economy and our recovery.

Our actions to date:

Our People

  • Supporting Spare Ya Change 4 Kids with a community kitchen to provide meals for vulnerable children and families
  • Establishing a Community Development Fund to support community and sporting groups
  • Ongoing deployment of Council staff to support critical community services and organisations
  • Online portal strengthened to support coordination of community needs, services and organisations

Our Economy

  • Draft Council 2020/2021 budget released including multi-million dollar COVID-19 funding
  • Deferring rate payments and waiving rent for Council tenants
  • Honoring Council sponsorship commitment for current year events
  • Undertaken business survey to inform establishment of a stimulus and relief fund (criteria to be developed)

Our Recovery

  • Accelerating delivery of works programs to support local business
  • Developing improvement and activation plans for community spaces and places
  • Developing a future based strategy to re-ignite local economy
  • Activation work program to create short term employment opportunities

The health and wellbeing of the community remains Council’s highest priority. Having considered the most current health advice the City of Mount Gambier, in the interest of public and employee safety has implemented changes to services and activities for the forseeable future.

Find out more about COVID-19 and our response.



During COVID-19 the delivery of many Council Services have been altered with some programs such as Mount Gambier Library's popular Baby Bounce now being delivered online weekly on the Mount Gambier Library Facebook page and the "Riddoch At Home" program from the Riddoch team bringing a creativity into your home.

We will continue to further develop online content such as tutorials and programs to support our community during this challenging time. Check out the Zoom tutorial or the Guide to searching the Mount Gambier Library these and more available on the City of Mount Gambier YouTube channel or the various council facebook pages.


City of Mount Gambier continues to review its response to COVID-19 in an effort to protect the community and contain the spread of the virus.

As the impact of COVID-19 reverberates across the globe, the need to invest heavily in the social and economic well-being of our community is of utmost importance. In response, the City of Mount Gambier has developed a multi-pronged plan that will focus on our people, our economy and our recovery.

Our actions to date:

Our People

  • Supporting Spare Ya Change 4 Kids with a community kitchen to provide meals for vulnerable children and families
  • Establishing a Community Development Fund to support community and sporting groups
  • Ongoing deployment of Council staff to support critical community services and organisations
  • Online portal strengthened to support coordination of community needs, services and organisations

Our Economy

  • Draft Council 2020/2021 budget released including multi-million dollar COVID-19 funding
  • Deferring rate payments and waiving rent for Council tenants
  • Honoring Council sponsorship commitment for current year events
  • Undertaken business survey to inform establishment of a stimulus and relief fund (criteria to be developed)

Our Recovery

  • Accelerating delivery of works programs to support local business
  • Developing improvement and activation plans for community spaces and places
  • Developing a future based strategy to re-ignite local economy
  • Activation work program to create short term employment opportunities

The health and wellbeing of the community remains Council’s highest priority. Having considered the most current health advice the City of Mount Gambier, in the interest of public and employee safety has implemented changes to services and activities for the forseeable future.

Find out more about COVID-19 and our response.



During COVID-19 the delivery of many Council Services have been altered with some programs such as Mount Gambier Library's popular Baby Bounce now being delivered online weekly on the Mount Gambier Library Facebook page and the "Riddoch At Home" program from the Riddoch team bringing a creativity into your home.

We will continue to further develop online content such as tutorials and programs to support our community during this challenging time. Check out the Zoom tutorial or the Guide to searching the Mount Gambier Library these and more available on the City of Mount Gambier YouTube channel or the various council facebook pages.


  • Support Services

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    13 days ago

    COVID-19 has created a social and economic challenges for our community with many sections of our population self-isolating. There is a range of Federal, State and local services available to assist during this time.

    The below list is a snapshot of some of the services available to support our community. If you are aware of any changes or additional services which may assist during COVID-19 please complete the Community Services form or contact Council on 8721 2555.

    General Community Assistance

    Whilst some businesses are operating normal trading hours others have had to modify or close their operations during COVID-19. In order to reduce personal contact and service those isolating many businesses are providing alternative services such as home delivery, click and collect and delivery to vehicles these include supermarkets, chemists, fruit and vegetable stores, butchers, takeaway outlets etc.


    General COVID-19 Information

    National Coronavirus Helpline
    1800 020 080
    24/7
    health.gov.au health information

    Call this line if you are seeking information on coronavirus.

    SA COVID-19 Information Line
    1800 253 787
    8.00am to 8.00pm 7 days a week
    www.covid-19.sa.gov.au

    Available to South Australians and provides local information on COVID - 19 to the general public.


    Wellbeing Checks

    Telecross REDi Covid-19
    1800 188 071
    register.redcross.org.au

    Offering a free, daily phone call to check on their welfare of South Australians in response to COVID-19. Specially trained Red Cross staff and volunteers will make the calls, supporting the wellbeing of clients, including asking how they are coping and if they need support to access medical or food supplies, as well as reiterating up-to-date government health advice.

    Lifeline CareRing
    8723 2299
    9am - 5pm Monday to Friday

    A local service by volunteers at Lifeline SE to provide regular phone calls or text messages to elderly and/or isolated people in our community.


    Food Support

    Check out these short videos to find out more about some of our local food support services.

    ac care
    Community Centre
    22-24 Ferrers St, Mount Gambier
    9am - 5pm Monday – Friday
    Please call 1300 222 273 prior to attendance.

    Providing fresh bread and vegetables, tea/coffee and toasted sandwiches from the rear of the Community Centre. Emergency food packages and Foodbank vouchers available subject to assessment.

    Sunset Kitchen
    Frew Park
    48 Penola Road, Mount Gambier
    6.00pm - 6.30pm Monday and Wednesday

    Provision of takeaway meals to those in need. No proof of hardship required. No questions asked.

    Meals on Wheels
    1800 854 453
    www.mealsonwheelssa.org.au

    Provision of a nourishing meal consisting of a soup, main course and dessert, delivered to your door. Available to anyone who can't shop or cook for themselves with ease, along with anyone who considers themselves 'in need' can receive meals. This may include an elderly individual, someone recovering from a hospital visit, an individual with a disability or even a time poor family.

    Blue Lake Indian Restaurant
    78 Commercial Street West, Mount Gambier
    0432 659 850

    Offering a free vegetarian meal to those in need from the restaurant. Delivery can be provided within Mount Gambier to the elderly living alone before 5pm.

    The Bookmark Cafe
    Mount Gambier Library
    6 Watson Terrace, Mount Gambier

    Offering a free soup to those in need or living alone. Come into the cafe for a conversation and a cup of nutritious soup. Social distancing rules apply.

    Foodbank Food Hub

    ONLY ACCESSIBLE WITH A REFERRAL VOUCHER.
    Providing bread, fruit and vegetables, affordable recipe packs and ready-made meals, pantry foods, meat, frozen foods, personal hygiene products, household cleaning products and other essentials. Vouchers must be sought from local welfare agencies such as: ac care, Salvation Army, St Vincent de Paul, Lifeline SE, Centre Care etc.


    Acommodation

    ac care
    Community Centre
    22-24 Ferrers St, Mount Gambier
    9am - 5pm Monday to Friday
    Please call 1300 222 273 prior to attendance.
    After hours - Homeless Gateway 1800 003 308

    Direct assistance to those who are homeless or at risk of becoming homeless. This includes those who are unable to self-isolate during COVID-19 in their own homes due to the presence of people in high-risk categories. Staff are working with new and existing clients via phone and video conferencing with the community drop in centre still open.

    COVID-19 Relief Call Centre
    1300 705 336
    housingrelief@sa.gov.au

    Provision of information and assistance with such things personal hardship support, accommodation support for people unable to achieve self-quarantining and accommodation for emergency services personnel that are required to quarantine but unable to do so at home. Available to all South Australians and can provide general support and referrals to other services as needed.

    South Australian Tenants' Information and Advisory Service (TIAS)
    1800 060 462
    www.syc.net.au/home/housing-support/tias

    A free, independent service, helping people maintain their tenancies in private rental, community housing or public housing.


    Family and Relationship Support Services

    Limestone Coast Domestic Violence Service
    8303 6640
    9am - 5pm Monday to Friday
    lcdvs@centacare.org.au
    After hours - SA Domestic Violence Gateway 1800 800 098 or 1800 RESPECT

    Support for women experiencing domestic and Aboriginal family violence including accommodation assistance, low income support, legal assistance and referral and safety planning. Aboriginal and Torres Strait Islander culturally appropriate support available.

    Department for Child Protection Limestone Coast Mount Gambier
    1800 800 747
    8.45am - 5pm Monday to Friday

    Primarily responsible for the protecting children from abuse and harm, providing alternative care for children when home is no longer an option, managing the adoption process and caring for refugee children at risk. If you are concerned about a child and have a reasonable suspicion that a child is being abused or neglected, phone the Child Abuse Report Line (CARL) 131 478. The report line is open 24 hours a day, 7 days a week.

    ac care Family Relationship Centre
    1300 222 273 (call prior to attendance)
    9am - 5pm Monday
    10.30am - 5pm Tuesday
    9am - 5pm Wednesday to Friday

    Support for families through the provision of relationship and personal counselling, parenting support and family mediation support.

    Centacare Family Services South East/Limestone Coast
    13 Penola Road, Mount Gambier
    8303 6630
    mountgambier@centacare.org.au
    9am - 5pm Monday to Thursday

    Support for families through the provision of relationship and personal counselling and family mediation support and dispute resolution.

    Mensline Australia
    1300 789 978
    mensline.org.au

    MensLine Australia is a telephone and online counselling service for men concerned about their own violent behaviour.


    Financial Counselling and Emergency Relief

    Lifeline Mount Gambier Mount Gambier
    8723 2299
    reception@lifelinese.com.au
    9am - 5pm Monday to Friday

    Assistance to resolve financial difficulties and increase money management knowledge and skills. Counselling provided by phone or video link.

    ac care
    Community Centre
    22-24 Ferrers St, Mount Gambier
    9am - 5pm Monday to Friday
    Please call 1300 222 273 prior to attendance.

    Providing important advice around managing and information relating to the government response and options for financial support.

    Salvation Army
    8725 9900
    9am - 4pm Tuesday
    9am - 3.30pm Wednesday and & Thursday

    Support to the community via phone including emergency financial counselling and low interest loans.


    Mental Health, Counselling and Support

    Coronavirus Mental Wellbeing Support Service - Beyond Blue
    1800 512 348
    24/7
    coronavirus.beyondblue.org.au

    Information, advice and strategies to help you manage your wellbeing and mental health during the coronavirus pandemic. . Trained staff will listen, provide information and advice and point callers in the right direction to seek further support.

    SA COVID-19 Mental Health Support Line
    1800 632 753

    For mental health support by phone and video in relation to COVID-19, contact the SA COVID-19 Mental Health Support Line by calling 1800 632 753, available 8.00am to 8.00pm, seven days a week. This service can also provide follow-up calls.

    Lifeline
    13 11 14
    Text - 0477 131 114
    www.lifeline.org.au
    24/7 availability

    24/7 crisis support and suicide prevention services via phone, chat or text.

    Kids Helpline
    1800 551 800
    kidshelpline.com.au

    Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.

    headspace
    8725 0443
    headspacemountgambier@ unitingcommunities.org
    9.30am - 5.30pm Monday
    9am - 8pm Tuesday
    11.30am - 5.30pm Wednesday
    9am - 8pm Thursday
    9.30am - 5.30pm Friday
    eheadspace

    headspace is a one stop shop for young people who need help with mental health, physical health (including sexual health), alcohol and other drugs or work and study support.

    Child & Adolescent Mental Health Services
    CAMHS Connect 1300 222 647
    9am - 5pm Monday to Friday

    CAMHS is a free community based mental health service providing mental health services to infants, children & adolescents. Due to COVID-19 service provision via Healthdirect (Telehealth) and/or phone sessions.

    Suicide Call Back Service
    1300 659 467
    24/7 availability
    www.suicidecallbackservice.org.au

    Suicide Call Back Service is a national 24/7 telehealth provider that offers free professional phone and online counselling for people living in Australia. Call, online chat or video chat.

    South East Mental Health Service
    8721 1507
    24 hour assistance 13 14 65

    Catering to youth (16 years to 24 years), adult and older person’s mental health needs. Provides triage, assessment and various levels of intensive support and assertive management or care depending on identified need.


    Justice and Victim Support

    Limestone Coast Community Justice Centre
    8723 1396
    TOLL FREE 1300 850 650
    limestone@communityjusticesa. org.au
    www.communityjustice.org.au
    9am - 5pm Monday to Friday

    Free legal advice to the community on a range of issues including family law, criminal matters and civic disputes. Currently providing telephone or video conferencing services only and appointments can be made via phone or website.

    Victim Support Service
    1800 842 846
    info@victimsa.org
    South East office staffed 9am - 5pm Monday to Thursday

    All services provided by phone. Providing support and information to adults that have experienced crime and/or abuse including the following:

    • Trauma informed counselling and support
    • Staying home staying safe
    • National redress scheme
    • Support to navigate criminal justice system
    • Assistance with Victim Impact Statements
    • Information about Victim of Crime Compensation
    • Facts sheets with practical information
    • About common reactions to crime and tips to help with recovery

    COVID-19 has created a social and economic challenges for our community with many sections of our population self-isolating. There is a range of Federal, State and local services available to assist during this time.

    The below list is a snapshot of some of the services available to support our community. If you are aware of any changes or additional services which may assist during COVID-19 please complete the Community Services form or contact Council on 8721 2555.

    General Community Assistance

    Whilst some businesses are operating normal trading hours others have had to modify or close their operations during COVID-19. In order to reduce personal contact and service those isolating many businesses are providing alternative services such as home delivery, click and collect and delivery to vehicles these include supermarkets, chemists, fruit and vegetable stores, butchers, takeaway outlets etc.


    General COVID-19 Information

    National Coronavirus Helpline
    1800 020 080
    24/7
    health.gov.au health information

    Call this line if you are seeking information on coronavirus.

    SA COVID-19 Information Line
    1800 253 787
    8.00am to 8.00pm 7 days a week
    www.covid-19.sa.gov.au

    Available to South Australians and provides local information on COVID - 19 to the general public.


    Wellbeing Checks

    Telecross REDi Covid-19
    1800 188 071
    register.redcross.org.au

    Offering a free, daily phone call to check on their welfare of South Australians in response to COVID-19. Specially trained Red Cross staff and volunteers will make the calls, supporting the wellbeing of clients, including asking how they are coping and if they need support to access medical or food supplies, as well as reiterating up-to-date government health advice.

    Lifeline CareRing
    8723 2299
    9am - 5pm Monday to Friday

    A local service by volunteers at Lifeline SE to provide regular phone calls or text messages to elderly and/or isolated people in our community.


    Food Support

    Check out these short videos to find out more about some of our local food support services.

    ac care
    Community Centre
    22-24 Ferrers St, Mount Gambier
    9am - 5pm Monday – Friday
    Please call 1300 222 273 prior to attendance.

    Providing fresh bread and vegetables, tea/coffee and toasted sandwiches from the rear of the Community Centre. Emergency food packages and Foodbank vouchers available subject to assessment.

    Sunset Kitchen
    Frew Park
    48 Penola Road, Mount Gambier
    6.00pm - 6.30pm Monday and Wednesday

    Provision of takeaway meals to those in need. No proof of hardship required. No questions asked.

    Meals on Wheels
    1800 854 453
    www.mealsonwheelssa.org.au

    Provision of a nourishing meal consisting of a soup, main course and dessert, delivered to your door. Available to anyone who can't shop or cook for themselves with ease, along with anyone who considers themselves 'in need' can receive meals. This may include an elderly individual, someone recovering from a hospital visit, an individual with a disability or even a time poor family.

    Blue Lake Indian Restaurant
    78 Commercial Street West, Mount Gambier
    0432 659 850

    Offering a free vegetarian meal to those in need from the restaurant. Delivery can be provided within Mount Gambier to the elderly living alone before 5pm.

    The Bookmark Cafe
    Mount Gambier Library
    6 Watson Terrace, Mount Gambier

    Offering a free soup to those in need or living alone. Come into the cafe for a conversation and a cup of nutritious soup. Social distancing rules apply.

    Foodbank Food Hub

    ONLY ACCESSIBLE WITH A REFERRAL VOUCHER.
    Providing bread, fruit and vegetables, affordable recipe packs and ready-made meals, pantry foods, meat, frozen foods, personal hygiene products, household cleaning products and other essentials. Vouchers must be sought from local welfare agencies such as: ac care, Salvation Army, St Vincent de Paul, Lifeline SE, Centre Care etc.


    Acommodation

    ac care
    Community Centre
    22-24 Ferrers St, Mount Gambier
    9am - 5pm Monday to Friday
    Please call 1300 222 273 prior to attendance.
    After hours - Homeless Gateway 1800 003 308

    Direct assistance to those who are homeless or at risk of becoming homeless. This includes those who are unable to self-isolate during COVID-19 in their own homes due to the presence of people in high-risk categories. Staff are working with new and existing clients via phone and video conferencing with the community drop in centre still open.

    COVID-19 Relief Call Centre
    1300 705 336
    housingrelief@sa.gov.au

    Provision of information and assistance with such things personal hardship support, accommodation support for people unable to achieve self-quarantining and accommodation for emergency services personnel that are required to quarantine but unable to do so at home. Available to all South Australians and can provide general support and referrals to other services as needed.

    South Australian Tenants' Information and Advisory Service (TIAS)
    1800 060 462
    www.syc.net.au/home/housing-support/tias

    A free, independent service, helping people maintain their tenancies in private rental, community housing or public housing.


    Family and Relationship Support Services

    Limestone Coast Domestic Violence Service
    8303 6640
    9am - 5pm Monday to Friday
    lcdvs@centacare.org.au
    After hours - SA Domestic Violence Gateway 1800 800 098 or 1800 RESPECT

    Support for women experiencing domestic and Aboriginal family violence including accommodation assistance, low income support, legal assistance and referral and safety planning. Aboriginal and Torres Strait Islander culturally appropriate support available.

    Department for Child Protection Limestone Coast Mount Gambier
    1800 800 747
    8.45am - 5pm Monday to Friday

    Primarily responsible for the protecting children from abuse and harm, providing alternative care for children when home is no longer an option, managing the adoption process and caring for refugee children at risk. If you are concerned about a child and have a reasonable suspicion that a child is being abused or neglected, phone the Child Abuse Report Line (CARL) 131 478. The report line is open 24 hours a day, 7 days a week.

    ac care Family Relationship Centre
    1300 222 273 (call prior to attendance)
    9am - 5pm Monday
    10.30am - 5pm Tuesday
    9am - 5pm Wednesday to Friday

    Support for families through the provision of relationship and personal counselling, parenting support and family mediation support.

    Centacare Family Services South East/Limestone Coast
    13 Penola Road, Mount Gambier
    8303 6630
    mountgambier@centacare.org.au
    9am - 5pm Monday to Thursday

    Support for families through the provision of relationship and personal counselling and family mediation support and dispute resolution.

    Mensline Australia
    1300 789 978
    mensline.org.au

    MensLine Australia is a telephone and online counselling service for men concerned about their own violent behaviour.


    Financial Counselling and Emergency Relief

    Lifeline Mount Gambier Mount Gambier
    8723 2299
    reception@lifelinese.com.au
    9am - 5pm Monday to Friday

    Assistance to resolve financial difficulties and increase money management knowledge and skills. Counselling provided by phone or video link.

    ac care
    Community Centre
    22-24 Ferrers St, Mount Gambier
    9am - 5pm Monday to Friday
    Please call 1300 222 273 prior to attendance.

    Providing important advice around managing and information relating to the government response and options for financial support.

    Salvation Army
    8725 9900
    9am - 4pm Tuesday
    9am - 3.30pm Wednesday and & Thursday

    Support to the community via phone including emergency financial counselling and low interest loans.


    Mental Health, Counselling and Support

    Coronavirus Mental Wellbeing Support Service - Beyond Blue
    1800 512 348
    24/7
    coronavirus.beyondblue.org.au

    Information, advice and strategies to help you manage your wellbeing and mental health during the coronavirus pandemic. . Trained staff will listen, provide information and advice and point callers in the right direction to seek further support.

    SA COVID-19 Mental Health Support Line
    1800 632 753

    For mental health support by phone and video in relation to COVID-19, contact the SA COVID-19 Mental Health Support Line by calling 1800 632 753, available 8.00am to 8.00pm, seven days a week. This service can also provide follow-up calls.

    Lifeline
    13 11 14
    Text - 0477 131 114
    www.lifeline.org.au
    24/7 availability

    24/7 crisis support and suicide prevention services via phone, chat or text.

    Kids Helpline
    1800 551 800
    kidshelpline.com.au

    Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.

    headspace
    8725 0443
    headspacemountgambier@ unitingcommunities.org
    9.30am - 5.30pm Monday
    9am - 8pm Tuesday
    11.30am - 5.30pm Wednesday
    9am - 8pm Thursday
    9.30am - 5.30pm Friday
    eheadspace

    headspace is a one stop shop for young people who need help with mental health, physical health (including sexual health), alcohol and other drugs or work and study support.

    Child & Adolescent Mental Health Services
    CAMHS Connect 1300 222 647
    9am - 5pm Monday to Friday

    CAMHS is a free community based mental health service providing mental health services to infants, children & adolescents. Due to COVID-19 service provision via Healthdirect (Telehealth) and/or phone sessions.

    Suicide Call Back Service
    1300 659 467
    24/7 availability
    www.suicidecallbackservice.org.au

    Suicide Call Back Service is a national 24/7 telehealth provider that offers free professional phone and online counselling for people living in Australia. Call, online chat or video chat.

    South East Mental Health Service
    8721 1507
    24 hour assistance 13 14 65

    Catering to youth (16 years to 24 years), adult and older person’s mental health needs. Provides triage, assessment and various levels of intensive support and assertive management or care depending on identified need.


    Justice and Victim Support

    Limestone Coast Community Justice Centre
    8723 1396
    TOLL FREE 1300 850 650
    limestone@communityjusticesa. org.au
    www.communityjustice.org.au
    9am - 5pm Monday to Friday

    Free legal advice to the community on a range of issues including family law, criminal matters and civic disputes. Currently providing telephone or video conferencing services only and appointments can be made via phone or website.

    Victim Support Service
    1800 842 846
    info@victimsa.org
    South East office staffed 9am - 5pm Monday to Thursday

    All services provided by phone. Providing support and information to adults that have experienced crime and/or abuse including the following:

    • Trauma informed counselling and support
    • Staying home staying safe
    • National redress scheme
    • Support to navigate criminal justice system
    • Assistance with Victim Impact Statements
    • Information about Victim of Crime Compensation
    • Facts sheets with practical information
    • About common reactions to crime and tips to help with recovery